Telegram is the primary conversation channel for many Agent Store agents.
Connect safely
Use the protected connection flow in your customer account. Never publish a bot token in a chat, support request or public document.
Sending and opening files
Ask your agent to send the file as a Telegram attachment or downloadable link. A server path such as /opt/data/report.html is a location on the agent server, not a file your phone can open directly.
Mobile permissions
On Android, open Settings > Apps > Telegram > Permissions and allow Photos and videos or Files and media. On iPhone, open Settings > Telegram and allow Photos access as needed. Keep sufficient device storage available.
If a file will not open
Ask the agent to resend the attachment or provide the text or HTML directly in the chat so you can copy and save it on your phone.