Refund & Cancellation Policy

Agent Store is operated by URBAN ACE LIMITED under the Urban Ace name. Company number 15313829; registered in England and Wales; registered office: 86–90 Paul Street, London, England, EC2A 4NE. Email: info@urbanace.co.uk.

Submitting a wizard configuration, contact form or custom brief is free and does not commit you to purchase. A payment link is sent only after we review and you approve a final quote.

If you are a UK consumer buying at a distance, you will normally have 14 days from contract formation to cancel. If you expressly ask us to begin services during that period, you may owe a proportionate amount for work completed before cancellation. For digital content supplied immediately, the right to cancel may be lost only after your express consent and acknowledgement. Statutory exceptions may apply to goods made or configured to your specifications.

Unless your quote says otherwise, cancel before the next renewal to stop future charges; service continues to the end of the paid period. Partial subscription periods and unused credits are not normally refunded, except where required by law or expressly agreed.

For business orders and work outside a statutory consumer cancellation right, deposits and setup fees are refundable only to the extent stated in the quote. We may retain amounts reasonably reflecting completed work, reserved capacity and non-cancellable third-party commitments.

Standard consumer hardware may be returnable within applicable cancellation periods. Bespoke or personalised hardware may be exempt. Faulty, damaged or misdescribed products remain covered by statutory rights. Contact us before returning anything so we can provide instructions.

Email info@urbanace.co.uk with your name, order reference, the service or product concerned and a clear statement that you wish to cancel. We will acknowledge the request and explain any refund, return or final service date.