Privacy Policy

Agent Store is operated by URBAN ACE LIMITED under the Urban Ace name. Company number 15313829; registered in England and Wales; registered office: 86–90 Paul Street, London, England, EC2A 4NE. Email: info@urbanace.co.uk.

• Contact, identity and organisation details.
• Wizard selections, briefs, agent instructions, integrations and support communications.
• Payment status and transaction references; payment card details are handled by our payment provider.
• Device, log, referral, landing-page and UTM attribution data.
• Operational content an agent processes where required to provide the service.

Please avoid submitting health or other sensitive information unless it is necessary and we have agreed suitable safeguards.

We process data to respond to enquiries and take steps before a contract, perform contracts, maintain security, improve and administer our services, meet legal obligations and pursue legitimate business interests. We use consent where the law requires it, including for optional marketing or certain sensitive data. Service messages are not marketing.

We use service providers for hosting, workflow automation, email, payments, model inference, integrations, analytics, professional advice and support. This can include Vercel, n8n, Stripe and the model or integration providers selected for a build. Where data leaves the UK, we use an applicable adequacy decision or contractual safeguards where required.

We normally retain unsuccessful enquiries for up to 24 months, contractual and accounting records for up to six years after the relationship ends, and operational data for the service period plus a limited backup or dispute period. Security logs are retained only as long as reasonably needed. We may keep data longer where law or a live claim requires it.

You may have rights to access, correct, erase, restrict or port data, object to processing and withdraw consent. Email us to exercise them. You may also complain to the UK Information Commissioner's Office at ico.org.uk. We do not make decisions producing legal or similarly significant effects solely by automated means.

We use necessary storage and limited attribution data; we do not currently use third-party advertising cookies. Our services are not directed to children under 18 without a parent or guardian. We apply proportionate technical and organisational safeguards, but cannot promise absolute security.

We may update this notice and will publish the new date here. Material changes may also be communicated directly where appropriate.