Delivery & Shipping Policy

Agent Store is operated by URBAN ACE LIMITED under the Urban Ace name. Company number 15313829; registered in England and Wales; registered office: 86–90 Paul Street, London, England, EC2A 4NE. Email: info@urbanace.co.uk.

Virtual delivery occurs when we provide access, activate the agreed channels or confirm the configured agent is ready. The quote gives an estimate and any customer dependencies. Custom builds are delivered against agreed milestones and acceptance criteria.

UK and international availability is confirmed case by case before payment. The final quote identifies the destination, estimated dispatch and delivery window, hardware price and shipping charge. International recipients may need to pay local import duties or taxes. If no different period is agreed with a UK consumer, we will deliver without undue delay and normally within 30 days.

Dates are estimates unless expressly guaranteed. We will communicate material delays. Delivery may move where we are waiting for information, access, approvals, component supply or events outside reasonable control. Consumer rights for late delivery remain unaffected.

Inspect packages promptly and report visible damage or missing items. Risk passes as required by applicable law or as stated in a business quote; title normally passes after full payment. Incorrect or incomplete delivery details may cause additional charges.

Do not ship hardware back without return instructions. Return eligibility and cost depend on the reason, customer type and whether the device was bespoke. See our Refund & Cancellation Policy or email info@urbanace.co.uk.