Terms of Service

Agent Store is operated by URBAN ACE LIMITED under the Urban Ace name. Company number 15313829; registered in England and Wales; registered office: 86–90 Paul Street, London, England, EC2A 4NE. Email: info@urbanace.co.uk.

These terms cover virtual agents, configured digital products, custom builds, managed implementations, subscriptions, usage credits and physical AI agent hardware. A wizard result or form submission is a request, not an accepted order. A contract forms only when we issue written acceptance after you accept the final quote and any required payment is received.

Website prices are indicative estimates in US dollars (USD), not final offers. URBAN ACE LIMITED is not currently VAT registered, so UK VAT is not charged. The final quote controls and identifies one-off setup, subscriptions, service fees, credits, hardware, shipping and third-party usage or licence costs. Charges from a connected third party may be billed directly by that provider. We may suspend work or service for overdue sums.

Scope, dependencies, milestones and estimated delivery are stated in the quote. Timings depend on timely access, approvals and accurate information from you. Changes outside scope may require a revised quote. AI services evolve, so equivalent models or infrastructure may be substituted where reasonably necessary without materially reducing the agreed service.

Recurring charges are billed in advance for the period shown. Unless a quote states a minimum term, you may cancel before the next renewal and access continues to the end of the paid period. Unused partial periods and credits are not refundable except where law requires it. Credits are non-transferable and expire as stated in the quote or plan.

AI output can be inaccurate, incomplete or unsuitable. You must review important outputs and remain responsible for decisions and actions, particularly in health, legal, financial, employment, safety or regulated contexts. The service is not professional advice and must not be used as the sole basis for high-impact decisions.

• Provide lawful, accurate content and obtain necessary rights, permissions and consents.
• Protect credentials and configure integrations with appropriate access.
• Use the service lawfully and not for harm, fraud, harassment, spam, unlawful surveillance or infringement.
• Maintain suitable human review, backups and business-continuity arrangements.

We may suspend an unsafe, unlawful, abusive or materially overdue account.

Models, messaging platforms, integrations, open-source software and licences are supplied under third-party terms and may change or become unavailable. We are not responsible for third-party outages or changes outside our reasonable control, but will use reasonable efforts to offer an alternative where part of our managed service.

We retain ownership of our pre-existing tools, platform, methods, templates and reusable components. Once paid, you receive the licence described in the quote to use the delivered configuration. Ownership of bespoke deliverables transfers only where the quote expressly says so and after full payment. You retain ownership of your content.

Hardware specifications, warranty, shipping, risk and title are described in the quote and our Delivery Policy. Damage caused by misuse, unauthorised modification or unsuitable conditions is not covered, without affecting statutory rights.

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything that cannot lawfully be excluded. For consumers, we are responsible for foreseeable loss caused by our breach but not business losses. For business customers, we exclude indirect or consequential loss and loss of profit, revenue, opportunity, goodwill or data, and our aggregate liability is capped at fees paid or payable to us in the 12 months before the event. These limits do not reduce mandatory statutory rights.

Either party may end for a material breach not remedied within a reasonable notice period. We may end immediately for unlawful use, security risk or insolvency. Accrued payment obligations and provisions intended to survive termination remain effective. Consumer cancellation and refund rights are in our Refund & Cancellation Policy.

Neither party is liable for delay caused by events outside reasonable control. If a provision is unenforceable, the rest remains effective. We may update terms prospectively and will notify active customers of material changes. English law applies. Consumers retain mandatory rights and may bring claims in courts available under applicable consumer law; otherwise the courts of England and Wales have exclusive jurisdiction.